Head of Fraud Strategy and Relationship Management, Royal Bank of Scotland
Jason Costain currently serves as the Head of Fraud Strategy and Relationship Management at Royal Bank of Scotland, where he has worked for the past 3 years. Having held various 'head of function' roles in Tier 1 UK Banks, he has spent the last 15 years specialising in Fraud Prevention, Sanctions, and Anti-Money Laundering. Costain is a Member of the International Compliance Association and is holder of an ICA Diploma in Financial Crime Prevention.
While banks are undergoing digital transformations, one of the ways they communicate is decidedly analog. Because not every customer wants to engage through apps or websites, contact centers still need to answer the phone.
Fraudsters know this too: Armed with personal information, PINs and passwords exposed by...
Vice President & General Manager, Security Line of Business, Nuance Communications, Inc.
Brett Beranek currently serves as Vice President and General Manager of Nuance Communication's Security line of business. A CX and biometrics expert, Beranek is fascinated by transformative technologies that have a real impact on our lives. With over 15 years of experience in the customer experience and biometrics space, he brings strategic and tactical insights to organizations wishing to deliver a better experience to their customers via innovative security technologies. Prior to joining Nuance, Beranek was a technologist and entrepreneur by education and passion, successfully introduced several disruptive technologies to the health-care, IT and security markets, including as a partner of facial recognition firm Viion Systems and member of Genetec's management team, a security firm that transformed the video surveillance market. He also currently serves on the advisory board of high-tech healthcare startup GaitTronics.
Head of Fraud Strategy and Relationship Management, Royal Bank of Scotland
Jason Costain currently serves as the Head of Fraud Strategy and Relationship Management at Royal Bank of Scotland, where he has worked for the past 3 years. Having held various 'head of function' roles in Tier 1 UK Banks, he has spent the last 15 years specialising in Fraud Prevention, Sanctions, and Anti-Money Laundering. Costain is a Member of the International Compliance Association and is holder of an ICA Diploma in Financial Crime Prevention.
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