2021 Virtual Fraud & Payments Security Summit , Events

Customer Experience & Fraud: Striking the Balance

Customer Experience & Fraud: Striking the Balance

Customer identity and access management – CIAM – has been the rage for the past year-plus, as organizations seek to create and mine a unified digital customer experience. But these same initiatives are also creating new opportunities for fraudsters. This panel looks at:

  • Vulnerabilities inherent in some CIAM initiatives
  • Impact of hybrid work environments for consumers and staff alike
  • Technology solutions to help reduce fraud


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